Frequently Asked Questions

It's a short phone call with Sue to talk about your child's (or your own) needs and see if we're a good fit. Sue calls you at your booked time – no need to go anywhere.

Special Settings PT is a cash-based practice, out of network with insurance. Most clients use their out-of-network benefits to get reimbursed – we provide a super bill you can submit directly to your insurance.

A detailed receipt for your sessions that you send to your insurance company to request reimbursement. How much you get back depends on your plan's out-of-network benefits.

Yes – grant programs can help cover hippotherapy and aquatic therapy. See the list of funding sources. If your plan has no out-of-network benefits, you may be able to apply for a GAP exception (prior authorization to be treated as in-network).

After your consult, once Sue confirms an evaluation is right for you, we ask for a $50 scheduling deposit to hold your spot. The deposit goes toward your first visit. If you cancel within 24 hours of your appointment, the deposit isn't refunded.

Pediatric and adult physical therapy, aquatic therapy, private swim sessions, hippotherapy (equine-assisted therapy), mobile/in-home visits and telehealth.

At partner pools, partner sites, our hippotherapy farms and in your home for mobile visits. Location details are shared when you book.

Use your PT Everywhere client portal. If you need to cancel or reschedule within 24 hours of your session, please call us. Hippotherapy sessions need 48 hours' notice to cancel, and late cancellations have a fee ($80 at Serenbe, $100 at Ray of Life). Home visits have a $50 late-cancel fee.

Children of all ages, teens and adults.

Call or text 678-509-3794, Monday to Friday, 9am–7pm. We reply within one business day.

Yes. A 3.5% fee is added for credit card payments.

Yes. Packages for 6, 12 and 30 visits cost less per visit. They expire 12 months after purchase. See the package prices below.

No. We don't bill Medicaid, Medicare or the Deeming Waiver, but you can apply for grant funding to cover your costs. See the list of funding sources.

A prescription isn't needed for the evaluation, but one will be needed by your 6th visit.